Refund policy

This policy applies to orders delivered in the United Kingdom from 888VanRacking, a trading name of DP Merron Ltd.

Business details

Trading name: 888VanRacking
Legal business: DP Merron Ltd
Company number: 10958735
Business address: 6 Brasted Court, Rochester, England, ME2 3NE
Email: contact@888VanRacking.co.uk
Phone: 07917 585 156

Returns summary

Country: United Kingdom
Returns: we accept returns for defective and non-defective products
Exchanges: we accept exchanges
Product condition: new only. Items must be unused, uninstalled and returned with all supplied parts, fixings and packaging where possible.
Return window: 30 days from delivery
Return method: by post
Return label: download and print label, provided free for accepted returns
Restocking fee: no cost
Refund processing time: approved refunds are processed within 5 business days after the returned item has been received and checked

30 day returns

We accept returns within 30 days of delivery for both defective and non-defective products. To start a return, email contact@888VanRacking.co.uk with your order number, contact details and reason for return.

Product condition

Returned products must be new only. This means they should be unused, uninstalled and returned with all supplied parts, fixings and packaging where possible. If an item has been assembled, fitted, altered or damaged after delivery, contact us before returning it so we can advise what options are available.

Return method and label

Returns are made by post. For accepted returns, we provide a download and print return label free of charge. Please contact us before sending an item back so we can confirm the return and issue the correct label or return instructions.

Return fees and restocking fees

We do not charge a restocking fee for accepted returns. The return label is free for accepted returns.

Exchanges

We accept exchanges within the 30 day return window. If you ordered the wrong size or need a different product, contact us before returning the item. We will advise whether an exchange, replacement order or refund is the best option.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the issue and confirm the next step.

Refunds

Once the returned item has been received and checked, approved refunds will be processed within 5 business days and issued back to the original payment method. Your bank or payment provider may take additional time to make the refund visible on your account.